Expertise that's always on Duty

We are not a typical answering service. We are a RN-led medical call center focused on healthcare. And we provide a wide range of services to now over 2,200 physicians, 80 hospitals, ACOs and Skilled Nursing Facilities across the United States.

Answering Services that Deliver Actual Service

Our physician answering service ensures that your office never misses a call and that your staff is free to do other tasks.

  • Every call answered according to your practice standards and protocols
  • Friendly, professional & highly trained agents and over half of our staff is bilingual
  • Fully HIPAA compliant with added data privacy protections
  • Comprehensive reporting and dedicated client managers offered to all clients, regardless of size
  • Available features include secure messaging as well as an on-call portal
  • All calls recorded and monitored for quality

Round-the-Clock Nurse Triage

Our agent answers calls within 30 seconds with call back within 30 minutes by a Registered Nurse (RN) (unless symptomology requires an immediate connection).

  • RNs utilize gold standard Schmitt-Thompson Protocols
  • 24/7 coverage with live answer available
  • Can be coupled to COVID-19 screening and contract tracing, remote monitoring and telemedicine programs
  • Avoids unnecessary ED visits/hospital readmissions
  • Various disposition & documentation methods available (Fax/Email, FTP, EMR)

Outbound Call Campaigns

Extend Your Reach Without Going Out on a Limb

Our team monitors incoming data and helps coordinate care when and where your patients need it.

Custom scripting & dispositions created in partnership with practice

HIPAA compliance and Quality Assurance program ensures consistently high-quality interactions with patients

Specialized programs including COVID-19 contract tracing and employer back-to-work programs

Education & enrollment campaigns include Annual Wellness Visits, CCM/RPM, Mammography/Colonoscopy as well as Depression Screening and Tobacco Cessation

Meet the People Behind the Call
Meet the People Behind the Call

What You Need, When You Need It

24/7 Answering Services

24/7 Nurse Triage

Outbound Call Campaigns

Appointment Scheduling

Remote Patient Monitoring

Chronic Care Management

Care Transitions

Reach out to us to reach your patients.

© 2020 Lacuna Health

© 2020 Lacuna Health