A Contact Center That’s at the Center of Care

Our RN-led team is available 24/7 and specially trained to answer questions, identify unmet needs and help patients receive the right care at the right time.

An RN-Led Contact Center

White-Labeled Services

Improve Clinical Outcomes

An RN-Led Contact Center
Because Expertise Matters

Understanding the evolution of healthcare and navigating the gaps in patients or members experience requires expertise. Our call center is available 24/7 and led by our team of RNs who are trained in customer care and average more than 15 years of bedside clinical experience. Their wealth of experience allows us to handle everything from escalating clinical needs to the appropriate setting or service to answering questions on the care that might be right for them.

We do more than take messages and forward calls. Our experienced staff and proven programs support clinical needs and the journey to health and recovery.

Our team is an extension of your team. Our programs are customized to powerfully and efficiently assist your patients on the journey to improved health. We work with you to design a program that will advance your clinical initiatives.

White-Labeled Services
White-Labeled Services

Our partners have worked to build the trust of their customers and stakeholders. We offer white-labeled services that can extend your brand and strengthen that trust.

Inbound and Outbound Services

We offer inbound and outbound remote services under a dedicated and branded call program. Our RN-led team is your team, providing a seamless experience and support for health and recovery under your brand.

After-Hours

Our after-hours care goes beyond typical call centers and answering services. Our RN-led care teams and proven programs are available 24/7 and help patients or members navigate care challenges day or night.

Triage

Our team has the expertise required to help triage the needs of your patients or members. Our clinical experience allows us to help get the right care at the right place at the right time.

Engagement

Our call center solutions offer the opportunity to engage patients or members regularly to ensure their health and recovery is managed and that they understand every step of their journey.

Continuous Monitoring

Our team can help you follow your patients outside of your walls. We work with any software and technology program to monitor general symptoms and alerts to help you reduce adverse events and reinforce your care.

Build on the foundation of trust you have with your patients or members.

Improve Clinical Outcomes
Clinical Expertise That’s Always on Duty

Having an RN-led team available 24-7 allows us to identify needs immediately. This can help avoid adverse events, unneeded visits to the emergency room, and costly hospital readmissions.

After an acute or post-acute event, we help smooth care transitions by facilitating communication between services and settings. We can also help patients, members and their families understand their care plan and recovery goals and improve their satisfaction with their care journey.

Main Point #4

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A great quote from one of our partners about how awesome Lacuna is.

60% High Blood Pressure

60% High Blood Pressure

Reach out to us to reach your patients.

© 2019 Lacuna Health

© 2019 Lacuna Health